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Showing posts with label blogging. Show all posts
Showing posts with label blogging. Show all posts

Monday, 7 May 2012

Windows Live Writer won't start or open?






If Windows Live Writer won't launch, it can be a heart-sinking experience if you depend on it as much as I do - it's the best free blogging tool I know.

For me, trying to "repair" Windows Live Essentials via the Control Panel Programs and Features didn't work to get WLW to open again. Nada, not even an error message.

Here's how to fix it when Windows Live Writer stops working, or at least some steps to try:

  1. Open up Windows Explorer or Computer.
  2. In the address bar at the top, type or paste the following (not case-sensitive), then hit Enter or the right arrow:
    %AppData%\Windows Live Writer\

  3. You'll see folders like these:


  4. Open the LinkGlossary folder. Copy the linkglossary.xml file there, then paste it somewhere you can find it again, as backup in case.

  5. Now delete the linkglossary.xml file from the LinkGlossary folder. (Thanks to Scott Lovegrove).
  6. Try opening WLW again. If that doesn't work, try opening the Keywords folder, and deleting all the files inside that folder that start with 'keyword..'.
  7. I also found a registry fix - see this link (scroll down)

For me, step 6 didn't work, but step 5 solved the problem for me, so I didn't need to try step 7.

Tuesday, 3 January 2012

Windows Live Writer ribbon and menu disappearing?





wlwNoRibbon

When I recently moved to Windows 7, even though WLW came pre-installed on my new computer, I found that the ribbon and menus were not there whenever I opened WLW – see the pic above!

How to solve this problem? What worked for me was just click the restore or full size icon at the top right of the window (between the – and the X icons), and then click it again to get back your previous window size, and voila - the ribbon returns!

image

The fix is straightforward, but this is an annoyance as I have to do it every time I launch Windows Live Writer after starting up my computer. Windows Live Writer is to me the best free blogging software there is – it works for Blogger/Blogspot as well as Wordpress.com and many other blogging platforms - so I hope there's a permanent solution soon.

(And no, it's WLW, not my computer or monitor - the 'ribbon vanishes' issue doesn't happen with any other application, for me.)

Monday, 10 May 2010

How to add hNews to Blogger blogs





Making your blog hNews-compatible should help it get picked up and indexed by hNews-capable search engines like Value Added News Search.

hNews is a relatively new microformat, designed to enable more useful computer indexing or processing of news stories, blog posts etc. (Technorati tags are another microformat.) Google can recognise and make use of some microformats already with their Rich Snippets.

So see this tutorial on how to edit your Blogger template to make it hNews compatible and produce the basic hNews info in your blog as standard - post title, author, date.

Marking up the text within an individual story or post seems to be the main point of hNews, but also seems to be a real pain. Does anyone know any tools that could help bloggers do that, e.g. a plug-in for Windows Live Writer? I'd do a Greasemonkey script if I could, maybe in the summer, but Kirk is the real expert behind the Technorati tagger for Blogger.

Sunday, 18 April 2010

How to increase your online popularity - blog, Twitter, Facebook: just post more, research says! - & my new experiment





A tip: to make your blog (or social media posts e.g. on Twitter, Facebook) more popular and attractive, to be liked more and get more visitors and friends online, it seems it's quantity not quality that counts.

According to recent research undertaken on Livejournal blogs by associate lecturer Susan Jamison-Powell at Sheffield Hallam University (who I think is @mooglove on Twitter based on basic searching!), the more words contributed, the more attractive the person is considered.

She said "The strongest factor was found to be the total number of words they had contributed over the week. It's not surprising then that we also found that the quantity of material a person had contributed was linked to their network size. Again the people who contributed the most had the most friends in their network."

But the actual tone of the posts (whether negative or positive) had no effect at all!

It seems "the popularity of online participants was to do with their activity within a social media community and not the tone of their posts".

(Seen in a New Scientist news item. And more info is in the Sheffield Hallam press release and BPS release. Also covered in the Telegraph.)

OK, I'm now going to conduct an experiment. I'll be tweeting more (I'm @improbulus on Twitter). In the past I've tended not to tweet unless I felt I had something useful or interesting to say, or was chatting to friends, as I really didn't think anyone would want to know what I've had for breakfast. And I've not cared about how many followers I do (or rather don't!) have, either.

But I'm going to try tweeting more for a few weeks, just to test Jamison-Powell's research. I'd post more here on this ACE Blogger blog, but I actually prefer my blog posts to be useful, and writing even one of my posts takes more time than you might imagine, so we'll see.

Day 0 - I have 274 followers. I ask forgiveness in advance for the inane blatherings I am about to engage in. Follow me & prepare to be bored. But hey, as long as you like me more and think I'm more attractive, that's the point innit? :D

UPDATED - Yes, I gave up on this experiment. No time.. but really my followers didn't increase in the short period I was doing this. Not unexpected perhaps.

Saturday, 15 August 2009

How Blogger changed my life (& my new blogs)





Here's my contribution to Blogger's 10th anniversary search for stories "about what Blogger has meant to you over the past decade."

It's not as exciting as blogging while rowing across the Atlantic, but Blogger's still helped to change my life. Or at least, change career.

The "A Consuming Experience" story

I haven't been using Blogger quite as long as a decade. It's been since the end of 2004, nearly 5 years now. Originally I wanted to write a consumer issues blog - hence this blog's title (and yes, I love puns!).

Mercenary that I am, I followed the trail of the most hits (and being sent or lent cool stuff to review!). I switched to blogging mainly tips and tricks about blogging on Blogger - my first big hit, though no longer the greatest, was my introduction to Technorati tags, it's still up there if you search Technorati tags tutorial; and ACE was even added to Blogger's Blogs of Note a year later. Then I switched to mainly consumer technology reviews and tips and Windows tips and problem solving. Which is where this blog is now.

I have no science background except maths/science A Levels years ago, so I had to work everything out from scratch. Which means that if I can understand something, anyone else with half a brain cell can too.

The main attraction of this blog seems to be my howtos, particularly fixing issues with Windows or mobile phones. (At least, I don't think it's the consumer rants, bad puns, tech innuendo or my love affair with nominative determinism…).

I hate technical jargon, which I think is exclusive in the worst possible sense. Just because people don't understand a technical term doesn't mean they're stupid, and it doesn't justify being patronising or treating them as stupid. It just means no one's explained to them what that term means, yet.

So I try to write about stuff in a way that I can understand - which means lots of other non-technical people can follow my how-to or troubleshooting instructions, too. Importantly, I don't skip basic prelim stages which too many other writers gloss over, as I don't assume the high base level of technical knowledge too many other writers do. Step by logical step is king.

The result

That attitude has paid off. ACE gets about 2500 unique visitors per day now on average (fewer at weekends), and has reached over 2 million visitors in total since its inauguration. ACE was even approached for syndication via Corante (which I left), then by Newstex, and asked to join the LG Blogger Relations programme, and now some things with 3 Mobile Buzz.

Most of all, though, I enjoy being (as I like to think of it) of some real use to society. I love analysing things, finding solutions to problems and sharing them, demystifying stuff that shouldn't be made a mystery in the first place, helping people in a concrete and immediate way. It makes my day to get comments e.g. on my post on how to add MP3s to Blogger, like:

One of the most useful, concise and informative posts I've read this year. Thanks

Or on this horrid Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c 75b6bf9c problem:

You took the time to explain it in a very practical,full & simple way.
And most importantly: IT WORKS!
Thanx a million times.

And this on rotating mobile video 90 degrees:

oh, awesome instructions you gave. Was drowning in the internet until you came along....brilliant, you have made a whole family happy!

A particular favourite is a comment, on my post on no sound in Windows Vista:

I can't thank you enough - some of the other solutions were like cutting your arms off and sewing them back on!
This took me 10 seconds!
SO HAPPY!

To my readers, thanks for the feedback and please do keep your comments coming! Even negative but constructive ones. (Though I haven't had many negative ones, thankfully. Except for spam.)

The big change

As this blog revived my interest in computing, technology and science, I started going to geek events and meeting technologists. Many of whom are interesting, fun people. That I can talk gadgets and computers with, without being looked at funny!

Soon, I began preferring blogging to my day job in the City of London.

My job was financially rewarding - only token bonuses if any, but a better salary than the average Londoner's; regular hours, which allowed me time for outside interests like singing and blogging; a team with great people who were good to work with; and interesting, intellectually challenging work, with a chance to figure new things out and help others learn them. Indeed one of the best moments in my life, ever, was when my boss forwarded me an email from a very senior, very smart and very respected executive about a talk I gave on a new technical area, saying that only after my talk did he finally understand that topic for the first time. Wish I'd kept a copy of the email.

A dream job, some might say. And it was, for years. But I'd been doing the same type of job for a long time and while some things changed from time to time, my work essentially stayed the same. And I knew the job would pretty much stay the same for the foreseeable future, even if I moved to another outfit.

So, what did I do? Just as a recession was starting, I decided to quit one of the very few secure, well paid(ish) jobs left in London, in order study technology properly. All because of this blog.

And happily ever after?..

So thank you, Blogger and Google! You really have changed my life.

Ideally, I'd now like to try to make a living as an analyst / writer / adviser on things technological, maybe with some programming on the side (I still prefer writing English to code, though as it turns out I'm actually not a bad programmer judging from my marks). It will mean much less money than I was making in the City, but that's not what matters to me anymore.

Before anyone asks, writing this blog just isn't enough. Despite the volume of traffic ACE gets, my Google AdSense money's nowhere near enough to live on. It just about covers blogging-related expenses if I'm lucky.

So, am I mad to try to switch careers? Time will tell.

In a few weeks, partly in honour of Blogger's 10th anniversary, I'm going to do what I've been planning to do for the last nearly 5 years - start a series for the beginning blogger on how to blog using my favourite Blogging platform, Blogger, step by step.

I know there's lots of blogging tutorials or introductions out there; this will just be my personal take on it. I recently convinced a (very technical) friend switch to Blogger, and realised there were still tips even technical people could benefit from. As well as the main people I write for, of course, i.e. the intelligent non geek.

I'm still going to write about things consumer, particularly consumer technology, here on ACE.

But to try to make ACE more targeted on computing and technology from a consumer angle (which also helps for SEO!), I'm starting separate blogs for the odds and ends on other subjects I'm interested in which I want to record for myself or to share. I'll probably keep the occasional funnies on this blog, though.

So say hi to -

Meanwhile, if anyone has any tech writing / technical advice / coding jobs going in London from mid-late September - part time only, for now - please feel free to get in touch! Open-mouthed

Wednesday, 29 July 2009

How to market to female bloggers





A survey of attendees to BlogHer 2009 (biggest conference of female bloggers in North America) by Ketchum showed that while over half of those surveyed are contacted by PR professionals at least once a week, public relations and marketing professionals are still not quite getting it right.

What should PRs be doing to market to women bloggers? The common themes from the survey aren’t surprising, any female blogger could recite most of them wearily by heart, so it’s disappointing that they’re still prevalent:

  • “Take the time to read their blogs and understand their areas of focus. Many women bloggers said they would like to hear about news and products that better match their specific interests.
  • This applies to location, too. A number of respondents said they receive communications about products and events not available in their regions or even their countries.
  • Know that they are “more than their blog” – they have other roles in addition to being a mom or a blogger, say respondents, including jobs outside the home.
  • Similarly, don’t assume that all women bloggers are “mommy bloggers.”

I've certainly had emails from some quarters continue despite my politely replying that I'm not e.g. a gamer so I don't review games. (I am interested in mobile - stay tuned for a review of Skype on 3 soon.)

The second is kinda shocking. Mass emails, I expect; but to the wrong country?

At least I don’t get the last problem, in fact I still get people emailing me who assume I’m male! (I’m guessing it’s the “us” in “Improbulus” but it could be because I try to avoid talking about anything pink, motherly or kiddie related on this blog.)

I don’t really mind if people assume I am no more than my blog, as I try to put a lot into this when I’ve time. Unless that point is getting at the following, which I do have a bugbear about - and I feel this applies to PRs dealing with all bloggers, not just female bloggers:

  • Don't assume bloggers have nothing else to do and will instantly drop everything in order to immediately reply to your email / review your product / go to your launch. Bloggers who aren't pro bloggers do have day jobs and lives, and we'll try to get to your product or service when we can, but there may be a long queue and these things take time (at least in my case, as I mostly write quite detailed reviews).
  • Corollary: if you want me to go to your launch, press conference or meeting, please please please give me lots of advance notice and an indication of what it's about and how long it will take, so I can schedule other events in my life to fit it in. And don't be surprised if I can't make it if you're only holding one event in one slot on one day with one week's notice. In other words, put on several sessions throughout the day / evening, on more than one day, if you really want lots of bloggers to attend.
I think that actually the lesson for PR & marketing people is pretty simple: just engage brain, treat bloggers (male or female) as working professionals with limited time, and you won't go far wrong. A polite targeted enquiry never goes amiss, even if mass emails may go unanswered.

Thanks to Mat Morrison for his tweet of a Bulldog Reporter report on the Ketchum survey.

Monday, 4 February 2008

Blogging: evolution or devolution? Twitter takeover? - and some changes to ACE





At a recent Own-It event (which I'd flagged previously), there was an interesting talk on the development of blogging by Dan Hon, CEO of alternate reality games company six to start. Dan was previously involved with Mind Candy (where he helped develop Perplex City) and he originally trained as a lawyer.

The podcast of his presentation will be on Own-It's podcast page in mid March or so, or you can subscribe to their feed (what are feeds?; intro to podcasts). (The other talk, also well worth attending the event for, was on how to stay out of legal trouble in the UK if you post to or run a blog, forum or Web 2.0 site.)

Dan started blogging in around 2000, so he's a grandee in "internet time" terms. He was approached for the MindCandy job because of his blog.

He gave a brief history of the evolution of blogging, blogging tools, and the rise in the popularity of blogging since the introduction of Blogger which made the process of blogging much easier especially for non-techies.

I won't go into that - you can hear it on the podcast.

What I do want to go into is his account of the evolution of blogging, and where blogging is today.

Dan initially began blogging various interesting things about himself, e.g. playing alternative reality games, becoming moderator of the online community that played it. etc. Then he started his training and he couldn't blog about his work, so his blogging slowed down.

Now he mainly just posts Delicious links which are auto-published to his blog. He believes that that is the kind of thing being pushed out to blogs these days, even large team blogs. He feels there's a lot less original content out there now, especially on the commercial blogs like the Gawker Media ones (which includes Lifehacker and Gizmodo), Engadget etc, which cover specific areas.

Dan thinks that generally there's not much professional insight being added these days. Someone might blog that Apple has launched a new laptop, and then 70 or 80 other bloggers will say the same thing, with no real commentary, everyone just pointing to someone else. (One exception - John Gruber a professional blogger who sometimes writes long articles about Apple; his subscribers pay to get his material via feeds rather than just the website.)

Dan believes it's a different discipline to write original content now, so lots of blogs are moving to just posting links, one liners etc.

He thinks you can see it even more with sites like micro-blogging service Twitter, which people are mainly using to get tiny bits of information to their friends in an easy way, in short bursts. Maybe Twitter is diverting the people who would have blogged before...

Certainly Dan himself doesn't really blog substantively anymore, he mostly just posts links.

Also, maybe it's not easy for people who live their lives online to separate out the info they don't want people to know about, so they don't say anything at all? E.g. in Dan's own case, where he can't blog about his work for commercial secrecy reasons.

Of course there's also lack of time, as well as the increasing number of different things people can now do online, besides blogging.

Still, writing about what he was interested in helped him to get a job doing exactly that. Even now, most of the developers he's hired for his startup are people whose blogs he's read, who he's corresponded with, so as an employer he's effectively had the benefit of a 3 year vetting period.

That's all got me thinking. I try to write original material for this blog, and I'm sure that's why Google's PageRank seems to rank ACE quite well in Google's search results - but it certainly takes a very long time to finish one of my detailed howtos.

I've been considering for a while interspersing my long posts with more newsy ones. I've been trying not to be like everyone else, trying not to just link to a bit of news, but waiting till I have time to do a full analysis may just mean I take too long to write something or don't write it at all. I often spot new stuff quickly, but I just don't blog much of it because I don't feel I've much analysis to add, or no time yet to add it.

Well, things will change: from now on I'll include a few posts that just point to recent developments of interest (including some random non-technology posts), without much if any commentary on them. But rather than just talk about another post, I'll still do my best to direct you to the horse's mouth, the primary source, whenever I can.

Please let me know what you think - not just about the type/style of content you'd like to see on ACE (though I'd certainly want to hear from anyone who would stop reading ACE if I switched to "short" newsy posts!), but also your own thoughts on the evolution - or devolution - of blogging, the philosophy of blogging, etc. Do you agree with Dan that blogging has changed? And do you think that's good - or bad?

Monday, 28 January 2008

UK blogs, boards, Web 2.0 sites: how to not get sued





If you run or post on a blog, message board / discussion forum, internet group, social networking site or internet mailing list, how can you avoid (or at least minimise) your "legal risk" - the risk of someone suing you for what you've posted or for the other content on your site (whether put up by you or someone else), winning, and then making you pay them lots of dosh or censoring you - making you delete posts, messages, images or other content from your site, or even take down your site completely? Worst case scenario, you could even be prosecuted and imprisoned for certain kinds of content, e.g. inciting terrorism.

How can you protect yourself from being sued?

The first step in protecting yourself from legal liability is of course to make yourself aware of the risks you face.

To my mind, if you post to or run a blog, forum, mailing list or Web 2.0 site etc, there could be several different kinds of content on it, and personally I'd want to know what the risks are for every one of those categories. Legal action could be taken against you over:
  • Own content - stuff you've added yourself, e.g. the text in your blog posts, or MySpace, or a Facebook wall, your uploaded Flickr photos or YouTube videos, emails you've posted to a Yahoo! Group, Google Group or Usenet newsgroup, maybe even your chats. Anything you say online could expose you to legal risk, especially if it can later be found via the web. Obviously you can be sued for what you've posted to a Website, whether it's your own web site or someone else's e.g. a message board.

  • Hyperlinks - stuff you've just linked to, e.g. a blog post where you've just hyper linked to another web page, pic, video or other web content (I suspect that when you embed a photo or Flash video etc from another site or put it in an iframe, so that the full content is visible on your own site, it's going to be treated in the same way as if you'd put it up yourself in full on your own site).

  • Other people's content (if you run or own a site) - stuff other people have added or uploaded to your site - e.g. comments added by readers to your blog post; posts others make on your bulletin board or forum (which could include not just text but also graphics, videos, or links); archived emails from a Mailman mailing list, archived chats etc.

Blogs / Message Boards / Groups / Web 2.0 Sites - 15 Legal Do's & Don'ts

So here are 15 suggested do's and don'ts for blogging or posting on forums, social networking sites, mailing lists etc, which I've developed mainly from the talk which is covered in more detail below, with my own views added; I'm sure there could be more, but these are just a few ideas - for general info, it is not legal advice, and it only deals with the position in the UK.

They probably represent the "most paranoid approach", as I'm a cautious scaredycat type - in practice people might be able to get away with some of these things, but strictly they could get into big trouble for it if they're caught or sued, so don't say I haven't warned you! (Updated to number them and add a couple from the longer stuff below.)

1. Don't blog (or say anything else online) about your work or your employer. If you (and hence them) are identifiable, you could be fired if you say anything that could bring them into disrepute or amount to disclosure of their confidential information.

2. Before you say anything online about your work or employer, do check your contract with your employer. Imp's note: Some contracts may ban you from blogging, even in your spare time about interests unrelated to your work. Some may even claim all copyright in your blog contents!

3. Do make sure what you say about other people or corporations is true - check your facts and your sources.

4. Don't defame someone, i.e. post nasty (and untrue) things about them which make people think less of them, whether they are a real person or a company. That includes just repeating or quoting what someone else said, especially rumours. Saying "allegedly" is not enough to save you! Innuendo can be defamatory, i.e. the context counts; so can unwarranted exaggeration of something negative. If they sue you, it's up to you to prove it's true, if you think it is - which ain't easy. Or else you have to prove that you did check your sources carefully enough, etc - ditto. If you can't prove something easily, clearly, beyond doubt - don't say it!

5. Don't moderate posts or comments on your board or site, or if you do don't let anything through which could be defamatory. Even if you don't moderate, so that your website is just a mere "conduit" for information and you wouldn't know if someone had posted a defamatory post, you have to remove it once you know about it or you've been notified about it (even if you believe it's not in fact defamatory).

6. So do have a clear "notice and take down" policy for your site, unmissable by your readers / users / contributors (more below), and if there's a complaint then do take down (remove) the offending post or comment first and ask questions later, as that's the only way to protect yourself in UK law (if you weren't the person who said whatever's been complained about).

7. Don't copy someone else's work on your web site without permission, whether it's text (like a blog post), photos or images, drawings, illustrations, videos, music, speech or other audio, etc. Saying where you got it from or who originally created it is not enough, it's not the same as getting permission. Even copying an extract isn't necessarily safe - if your extract is recognisably from the original work, that could be "substantial" enough for you to be sued. Making an adaptation or parody of the original material without permission could be a copyright infringement too. (A Creative Commons licence, such as for this blog, is a form of permission, normally for private non-commercial copying provided you credit the creator appropriately.)

8. Don't do anything that might suggest your site or service originates from an existing brand of someone else's - e.g. displaying someone else's trademarked logos on your blog or site; just mentioning someone else's trademark may be OK if you don't suggest that (e.g. do include disclaimers about it) but don't do anything that might cheapen or "dilute" that trade mark, e.g. a parody of it.

9. Don't register a domain name that includes a famous trademark in it - the brand owner could take it off you.

10. Don't leak or talk about any information that could be confidential, whether about your work or anything else.

11. While sensible civilised people wouldn't do it anyway, don't say anything that could be taken as "criminal speech":
  • revealing too much about a court case that's still ongoing (exactly how much is too much isn't so clear), or
  • inciting or supporting etc terrorism, racial hatred or religious hatred.
12. In terms of links posted on your site:
  • Posting a mere link to a defamatory webpage or page which infringes a trademark is probably just about safe (unlike with copyright where it definitely isn't, see below), but really I wouldn't, just to be on the safe side.
  • Don't even link to something which:
    • might have been unlawfully copied without permission - whether it's text, images, audio, video, software etc.
    • could be a leak of confidential information (especially something that is a trade secret or could affect a listed company's share price), or
    • could be criminal speech
  • (You could theoretically be sued just as much as the person who originally copied or uploaded it or said it - and in the case of criminal speech, even face jail.)
13. Do think about whether you may need to take legal advice in more than one country, i.e. at a minimum the countries where you live; where you have assets; where your hosting provider company is from; and where your hosting provider's servers are located. The laws on copyright, defamation etc may be quite different in other countries.

14. If it's important for you to avoid censorship, do investigate the options and pick a hosting company whose country's laws are liberal (from your viewpoint) on defamation, copyright etc laws, and whose servers are located similarly in a liberal country.

15. Do consider responding to the UK government, who are currently consulting on changing the laws on copyright, to bring them more into line with the realities of the digital age following the Gowers review (one of Imp's bugbears: I plan a separate post on that soon!)

Now on to the detail.

The UK position?

There's a lot of info out there on legal risks for blogs and other kinds of websites, e.g. by the excellent Electronic Frontier Foundation (see their legal guide for bloggers and students who blog).

The problem is, most of it is written for Americans. And the law in the UK and other countries isn't necessarily the same as the law in the United States, so unfortunately what holds true in the US may not apply to you or me.

This post is largely based on a very clear, comprehensive and helpful talk on the position in the UK by Robert Lands, Head of IP and Media at UK lawyers Finers Stephen Innocent, at Log in, Blog to, Log out (And Don't Get Sued) on 23 Jan 2008 - an excellent event organised by Own-It. I'd previously flagged it as worth going to, and it certainly was.

So if you run a blog or Web 2.0 service in the UK, read on - I'll try to summarise what he said as best I can, bearing in mind that I'm no expert in this area.

Big red warning

To echo what Robert's put on his slides, this post is for general info only and isn't intended as legal advice, so don't sue me on it! Remember, all this is very general and simplified. If you need advice on your own position, go line the pockets of a lawyer who's expert in the field in the country you need to know about (or in the UK get some free advice from Own-It).

Any mistakes are mine, not his, and I've added or embellished a few things (which I've flagged with "Imp's note") and also added a few links to background info.

Podcast

For those who prefer audio, the talk is going to be podcast. The podcast will probably be available from around early March - keep checking Own-It's podcast page or subscribe to their podcast feed (what are feeds?; intro to podcasts).

Slides

Here are Robert's slides, so you can follow them if you wish, but be warned that my write up isn't always going to follow them exactly:



Now to my summary of Robert's talk.

UK position - Legal Blogging 101

1. Do I have a legal right to say what I like?

In the UK, in brief, no. Freedom of expression / speech isn't as enshrined here as in the USA, sadly for us.

2. Can I get fired if I blog about my job?

Yes, you can.

A blogger in Scotland who worked for a bookstore chain (which he called "Bastardstones") got fired. Imp's note: more on Joe Gordon's story; apparently he was fired for "bringing the company into disrepute", and "gross misconduct".

Maybe that name's a bit obvious, but someone working for a British bank in France changed all the names and still got fired because she posted a pic of herself, and it was said that her employers could have been identified by anyone who identified her.

Imp's note: I don't know if he was talking about the Catherine Sanderson story. If so, she did get fired - but then won unfair dismissal damages, and got a 2-book deal from Penguin from it! However, of course most of us won't get any book deal offers... I try very hard not to blog about my work but still, all this is a major reason why I don't want my photo to be posted online in relation to my blog, and why I hide from the cameras at BarCamps etc.)

Imp's note: Surely there must be a risk not just with blogging, but if you say anything publicly online about your job - i.e. doesn't all this mean that it's worth watching what you say about your job or employer or colleagues e.g. on an electronic bulletin board, in a comment on someone else's blog post, on Facebook, maybe even on any electronic mailing list or group?

3. Do I have a right to remain anonymous?

No, you don't, in the UK.

If you're suspected of copyright infringement or defamation in particular, it's possible they could get a court order against your ISP to reveal your identity.

Imp's note: in the defamation context at least, the USA protects bloggers' freedom of speech and anonymity much better. The European Court in McLibel (see later) had it right about UK libel laws being bad for freedom of expression!

4. Can I get sued?

Yes, you can - no surprises there.

So, on what grounds could you be sued over the content on your blog or website?

There are lots of ways you could get done for content on your site. Unfortunately.

The main ones in the UK, according to Robert, are:
  1. Defamation
  2. Copyright breach
  3. Trade mark infringement
  4. Disclosing confidential information
  5. Certain types of expression or speech which by law are criminalised (e.g. inciting racist violence).
Defamation is probably the biggest risk for most of us, Robert thinks.

Imp's note: I believe copyright is as big a risk, personally, because bloggers quote from news sites or other blogs etc a lot, or link to them - and similarly for photos and pics.

Defamation

The basics

Libel vs slander - libel is recorded (e.g. writing, podcast), slander isn't (speech that's not recorded). Perhaps the former is potentially permanent, the latter more transitory. But they're both forms of defamation.

What's a “defamatory imputation”? To defame someone means to "To lower the estimation of a person in the eyes of right thinking members of society" - a rather quaint archaic formulation, but it is what it is.

"Vulgar abuse" isn't defamation. (Imp's note: but it's hard to know where do you draw the line, when does something go beyond mere abuse? So it's good news that some judges at least are being more sensible about all this, and saying that even something which is strictly defamatory could be so trivial that it doesn't justify invading the privacy of the "saloon bar moaners" who said it - see the Sheffield Wednesday case article.)

Imp's note: Afterwards, some of us were discussing it and had heard that mere opinion should not be treated as defamation too. Perhaps Robert didn't mention it because it's a defence as "fair comment" only if it's based in fact, which in practice is too hard to show?

You can't defame a group. So, "all men are lousy cooks" isn't defamatory. But you can defame a class, e.g. if you said "all men who work in the kitchens of hotel X are lousy cooks".

For bloggers, and indeed users of message boards and the like, the main problem is that the law hasn't caught up with technological reality. In terms of defamation, we are judged by the same standards as professional journalists and publishers (see the section below on defences). If we fall short of those high standards, we can be sued.

Robert outlined the famous McLibel case, the longest running trial in English legal history, where hamburger chain McDonalds sued Helen Steel and Dave Morris for libel. They'd handed out “What’s Wrong With McDonalds” leaflets outside McDonalds, though they didn't write them. While McDonalds won in the end, the saga was a huge PR misfire for McDonalds, as millions of people read the leaflets online as a result of hearing about the case, when only a few hard copies had ever been handed out! And of course there was much publicity about the health etc issues McDonalds were accused of.

Imp's note: the European Court of Human Rights also (to quote Wikipedia) ruled that "the original case had breached Article 6 (right to a fair trial) and Article 10 (right to freedom of expression) of the European Convention on Human Rights and ordered that the UK government pay the McLibel Two £57,000 in compensation. In making their decision, the ECHR criticised the way in which UK laws had failed to protect the public right to criticise corporations whose business practices affect people's lives and the environment (which violates Article 10) and criticised the biased nature of the trial due to the defendants' lack of legal aid, the complex and oppressive nature of the UK libel laws, and the imbalance in resources between the parties to the case (which violates Article 6)."

Defences to defamation

The main possible defences to a defamation charge are:

Justification - that what was said was true. The problem is the burden of proof - it's up to the accused to prove what was said was true, not for the accuser to prove that it was false. So the poor blogger would have to show that what they said was correct.

Qualified privilege (for responsible journalism). Robert's firm was involved in the leading House of Lords case on this (the highest court in the UK), called Dow Jones v Jameel. This case improved the position for journalists, but it's still a high hurdle as you have to show that you investigated your sources thoroughly and really checked out the story. Now, how many bloggers or posters on forums or MySpace are going to do that?

Service providers - there may also be defences for "service providers" - see later.

Defamation - FAQs

1. My server is in Mongolia, which country’s laws apply?

If you defame someone with a reputation in the UK, and your webpage or blog is accessible in the UK,then they can sue you under English law - it doesn't matter where the server is located.

2. Do I have to comply with all laws all over the world?

Theoretically, yes! The Net is accessible pretty much globally.

But in practice it may not be an issue if you don't have any assets in a particular country.

Imp's note: I suspect you may also need to think about whether you're ever going to physically visit or live in a particular country, too, not just whether you have assets there. If country X flings people in jail for libel, you defame someone (maybe a citizen of X), and they sue you in X, then even if you've no assets in X it might not be a good idea to visit X!

Also, to me it's not just money but also freedom of speech. If your server is in X and you get sued in X, even if you have no assets there and don't ever plan to go to X, they could shut your server down. Of course, you could move your hosting to another country instead, but there's still the inconvenience factor.

In other words, I guess you have to be sensible and consider which countries' laws are most likely to be able to affect you in real life, whether financially or in terms of censorship, and then take advice from experts in those countries if you need to. To me, it seems the main countries to be concerned about (though of course there could be others) are where:
  • you live
  • you have assets
  • you're likely to visit
  • the server hosting your site is located, or
  • the company owning the server hosting your site is from, or is located (as their country's courts could order them to shut down your server even if located in a different country).
While Robert discussed different countries' laws in the context of defamation, I believe this is a more general legal risk point because you may have to think about "Which countries could I get made to pay money in or be censored by?" in the context of copyright laws etc too - see below. /Imp's note.

3. Is it OK if I make clear I’m quoting someone else?

No. Re-publishing a libel is the same as publishing it, in the UK. You could get sued as much as the person who originally said or wrote it.

Imp's note: what about just linking to a defamatory comment, without quoting it? I asked Robert about that afterwards. He thought that would probably not be defamatory if it was a mere link. Still, I wouldn't take the chance, myself!

Imp's note: it seems that, in the USA, you can't get sued for just repeating a libel, at least if you just republish it unchanged without adding your agreement etc! - the person defamed has to sue the original source, whoever originally said or wrote it, which is surely the more sensible approach.

4. Are you responsible if someone takes your comments out of context?

No. Context is very important. It can make something defamatory which otherwise wouldn't be; you can defame by innuendo, on the basis of extrinsic knowledge which is not apparent from the words used.

In the 1930's a newspaper published a picture of an amateur golfer with a chocolate bar. That was considered very defamatory because it suggested he'd been paid by the chocolate company to play golf! (In those days golf was an amateur gentlemen's sport..)

5. I’m flat broke so can’t pay damages - will anyone bother to sue me?

Maybe not, but they may still sue you to try to protect their reputation, as in McLibel (even though that backfired on McDonalds).

In other words, they could sue you to try to shut you up, censor or gag you.

How can you protect yourself if you run a blog, board or Web 2.0 site?

If you're a Web service provider, if your site contains other people's content, e.g. a video sharing site or photo sharing site or indeed online forum or even blog, are you responsible for clearing your contributors' or users' content? (Imp's note: I've added "blog" because other people can add comments to your posts, what if they say something defamatory? I asked Robert afterwards and he agreed that I had a point there. I've since searched and found that you could potentially be sued for not removing defamatory comments from your blog too - e.g. see this post.)

Service provider defences

There are two main defences for service providers in the UK:
  • Defamation Act section 1 – “Innocent Dissemination”. You have a defence from a defamation suit if your site was just a conduit for the defamatory content and you didn't know it was there - as long as you remove the offending content once you know it's there, or have been given notice that it's there.

  • Electronic Communications Regulations 2003 - “Mere Hosting” (Imp's note: was this meant to refer to the Electronic Commerce (EC Directive) Regulations 2002?). This is similar to innocent dissemination but broader, in that it covers being sued for breach of copyright too.

Notice and Take Down Policies

As a result, it's important for providers to have a "notice and take down policy", unmissable by your contributors / users / readers.

This should make clear that you won't monitor posts (if that's the case) - but that you do reserve the right to delete their posts or comments, and you will if it's unlawful or you've been told that it is, and you won't have any liability to the poster if you do. (No doubt Robert's firm or other IT lawyers can help with the wording!)

The Mumsnet Story

There have been plenty of reports about what happened to parenting forum Mumsnet. This forum, mostly frequented by young mothers, has about 100,000 subscribers making 15,000 posts per day (about 5.5m per year).

There were discussions about controversial parenting guru Gina Ford, who's written various books on parenting techniques. Some people were very critical of her, and her lawyers asked Mumsnet to take down the posts.

Mumsnet felt that the posts concerned were not defamatory (I won't repeat them here, I thought they were just silly & they made me laugh!), and they refused to take them down.

Eventually someone said something else about Gina Ford (which I won't repeat here, just in case - but it was so absurd that even though it was obviously negative about her, there's no way anyone could have believed they were true! So personally I don't understand how they could have been thought "defamatory" in the strict sense.)

Gina Ford then wrote to Mumsnet's ISP instead (who hosted the bulletin board, I assume) and they threatened to close the site down so Mumsnet had no choice but to remove the threads in question. Gina Ford still sued for damages and an apology, and it was settled in the end with a jointly agreed statement and no admission of liability (Robert's firm helped Mumsnet in all this).

Mumsnet's Problems

Now there were several problems for Mumsnet.

With the sheer volume of posts (5.5 million a year) there was no way they could pre-vet postings, logistically.

They had an abuse policy, and they abided by it – they didn't take the postings down because they didn't believe those postings were defamatory. The problem is that, by abiding by their abuse policy, they were effectively taking an editorial decision.

So they couldn't use the "innocent dissemination" / "mere hosting" defences, which are only available to passive conduits if they remove material once they've been notified that it may be defamatory. It doesn't matter if they believe there's a defence, they should have immediately taken it down.

Because the defence can only be invoked by those who take down immediately, UK service providers for their own protection will therefore take down first and ask questions later. This means it's very easy for people to censor posts or websites they don't like, just by claiming that they're defamatory - effectively it's for the site or users to have to spend the time and money to show why the material taken down wasn't defamatory etc and should be put back up.

All this really does raise important questions about freedom of speech in the UK (Imp's note e.g. see the New York Times article about the use of UK libel laws to try to silence critics). Should the law be changed? Websites are not newspapers, but they're treated in the same way.

In my personal view defamation law in the UK is surely out of date, and civil liberties are suffering for it. As an aside I have to say I've always thought that something was wrong with the system in the UK generally, when celebrities can get millions of pounds for injury to their "reputation" while people who are physically injured, even permanently, e.g. by drunk drivers, rarely get enough to be worth anything, never mind compensate them for the health issues they'll have to suffer for the rest of their lives.

As previously mentioned, the position is very different in the USA in relation to defamation. Imp's note: However, it's not all perfect in the land of free speech - for copyright rather than defamation reasons, the "take down first, ask later" practice has now become the norm in the USA too, e.g. what happened to me in relation to my vidcasts of the BBC iPlayer, when effectively the BBC used US copyright laws (the US DMCA) to silence what they thought was a leak (though it wasn't, and even though they later apologised to me). I don't think it's right that the DMCA can be abused, either.

Imp's note: here are some more links I found on defamation and ISPs, or defamation generally -

Copyright Issues

In the UK, you could also get sued for copyright infringement.

This mainly means copying someone else's work without permission, whether it's text, photos, music, videos etc. So quoting someone, reproducing their text or picture or video on your site, playing their music on your site - that could all get you into copyright doo doo. And a big gotcha to watch is that you can be done for "copying" even when you've only copied just a bit of the work - you're not allowed to copy a "substantial" part of their work, but it isn't clear what "substantial" means; it's a qualitative test, and if the bit that you've copied is recognisably from that work, then you've probably copied a "substantial" enough part to be infringing. Imp's note: That could include just a few notes of a tune if it's the "hook", for instance.

Even creating derivative works (adaptations) or parodies of someone else's work could get you into trouble for copyright infringement (unlike in the USA - again! - where parody is allowed in the interests of freedom of speech. The UK Intellectual Property Office are currently consulting on changing the copyright law to allow parody, I'll be writing more on that another time, but please do write in to say that you support that liberalisation, if you do).

Another copyright no no in the UK is "authorising" a copyright breach, doing something that promotes copying. Electronics company Amstrad was sued over this, because they made a twin cassette deck unit which, it was argued, made them an "authoriser". The court said that the machine could be used for legitimate things too, so Amstrad won.

While it's now less easy to be done for "authorising", there's a newer (and likelier) way in which you can be sued for copyright - namely, "making available" - making an infringing copy available to the public. That includes just linking to e.g. an unlawful copy of text, music / audio or video (which someone else has copied and uploaded), illegally copied software, etc - even if no one actually downloads or opens it via your link. Having the link to the material on your blog or site is enough.

Imp's note: see this fuller list of things you can't do without the copyright owner's permission, and the moral rights of the copyright owner.

Imp's note: this post isn't about how you protect your own work from being copied etc by other people without permission. That was briefly discussed at the talk, e.g. using the © symbol (Imp's note: and your name and publication date) - but I won't deal with it here. I do plan a post on it in future though.

Trade Marks & Domains

If you refer to a famous (or even not so famous) brand in your blog post or website, or show their logo to illustrate your post, does that get you into trouble on the trademark front?

Now if you just mention a trademark in your blog, e.g. that you like the taste of Coca Cola (which I do! Pepsi, eeeww), and you're clearly not using the trademark to indicate the origin of your blog as being from Coca Cola, then that's unlikely to be a trademark infringement. (Imp's note: I guess that's why I see websites and blogs saying "this site isn't associated with X in any way".)

What about if you use X's logo? It's probably best not to, as it might be taken to indicate that your blog comes from X, but in practice many people do that in blog posts. Putting a disclaimer ("this blog has nothing to do with X" etc) would probably help.

Trademark dilution is more of a potential problem. That's where you do something to dilute or cheapen a trade mark. There was an example where, in an article about Dutch electronics company Philips possibly having collaborated with the Nazis during World War 2, they displayed Philips's logo but replaced the stars with swastikas. That was "dilution".

So, you need to be careful about dilution, especially with parodies, and especially in the USA where it's more of an issue now since the US Trademark Dilution Revision Act 2006 which made the standard "likely dilution" (instead of actual dilution) - so as long as what you did was "likely" to dilute the trademark, you can be sued even if it didn't actually dilute it.

Domain names are another area to watch. If your site's domain name includes someone else's trade mark, they could take the domain name away from you.

Imp's note: what if other people had put up the trademark infringing content on your site, e.g. in a comment or in a forum post? Is that covered by the service provider protections too?

Imp's note: what if you link to a webpage that contains trade mark infringing content? I asked Robert that afterwards, and he thought it was probably OK - but again, safest not to do it, and I'd remove the link if I heard the content was infringing, just in case!

Confidential Information

You can be sued over confidential information eg trade secrets, revealed on your website, and an injunction granted to make you remove the material as well as perhaps pay damages.

Care particularly needs to be taken about giving out any information about your employer. By law employees have an obligation of trust to their employer, and revealing details about your employer or work to the public could be considered a betrayal of that trust, especially if your employer is a listed company (whose shares are listed on a stock exchange) and your information could affect its share price.

However, that doesn't mean that your employer owns the copyright in your blog. Normally, they won't, unless you've e.g. been employed to write a blog for them. They do have copyright in what you produce during the course of your employment, but not what you do privately - so e.g. if a lawyer wrote a blog about technology their employer wouldn't own the copyright in their blog, unless their employment contract says they do - and some contracts do say that!

Imp's note: so, best to check your employment contract, just in case.

Imp's note: what about if you link to something that is confidential information which shouldn't be disclosed? Again I asked Robert about this afterwards, and he thinks that (along with linking to copyright-infringing material) this is the key area where you could be at risk of being sued for a mere link. So avoid doing it!

Criminal Speech

There are other ways in which you could be sued or even charged with a criminal offence in the UK, over material on your website.

The main ones are:
  • Contempt of Court - talking too much about an ongoing trial (Imp's note: newspapers often report high profile trials, so exactly what details are too much or shouldn't be discussed or revealed? This wasn't covered in detail at the talk.)

  • Terrorism Act 2006 - inciting, encouraging or supporting terrorism

  • Racial and Religious Hatred Act 2006 - pretty self-explanatory, inciting racial hatred etc

  • Blasphemy - this crime is so old in origin that it only applies to the Christian religion. Even so, in 2007 someone tried a private prosecution over "Jerry Springer: The Opera" for blasphemy, and last month they lost - the judge said that for something to be blasphemous it must be so offensive in manner that it undermines society generally. The last successful prosecution for blasphemy was over 30 years ago - so it's probably toothless. Still, don't forget the Religious Hatred Act.
Imp's note: This wasn't mentioned in the talk, but if a blogger is sued in the UK to reveal their sources, are they protected here in the same way as journalists are? At least one UK lawyer thinks so. I guess we'll see...

What about Deep Linking?

This wasn't discussed at the talk at all. Deep linking is linking straight to a specific page on a site, rather than their main home page. I know many companies don't like it and do their best to stop people doing it (e.g. LG Mobile have succeeded, via technological tweaks, in doing that and making life much harder for their users). But I don't know if you can be legally done for deep linking in the UK?

The other talk at the 23 Jan event comprised some very interesting thoughts on the evolution of blogging by Dan Hon. I'll cover that in a separate post.

Sunday, 1 July 2007

Privacy, anonymity and your name on the Net





Concern about the risk that people can find out more about you than you'd like them to know, just by doing a simple search on your name via search engines like Google, is clearly become increasingly topical.

I've explained at length before why I blog anonymously, or rather pseudonymously (as I do go to geek events etc, I just hide or ask to be mosaiced out when they take photos), and why I don't ever blog about my day job (I've also linked before to some resources for anonymity and privacy in blogging, for anyone interested).

I'm not going to rehearse again all the news about people being turned down for jobs after potential employers discovered unsavory or at least potentially negative info about them on the Net, and the like.

I'm just writing this post for two reasons.

First, to reassure T, who contacted me to ask me to delete forever a comment they made on a post of mine. They tried to delete it but, because they'd given their full real name when posting it, their name was still visible in the comments section even though they had managed to delete the text in the comment body. They said to me, when asking me as blog administrator to delete their comment forever, that "Not that these comments are bad or anything, but I'm trying to minimize the number of instances my name comes up when [your name is searched via Google - I don't want to get done for using that word as a verb even when quoting someone else!] (especially now in the day and age where employers will [search for your name on Google])." T, I deleted your comment virtually the day you contacted me. I just hadn't got around to responding to you, until now.

Obviously, the fact that someone is worried enough to go around deleting comments they've made, and contact blog owners to delete them for good, even when the comments were perfectly innocuous, is at least anectodal evidence that people generally are becoming more conscious of the issues. (And yes, I've finally got round to joining Facebook which I think has hit critical mass recently as I've suddenly been getting invites under all my identities, but yes I'm still using this pseudonym.)

Second, I wanted to draw attention to an excellent article in the Financial Times (subscriber-only access, sadly) by one of my favourite journalists of all time, Lucy Kellaway, on precisely this subject.

She makes the interesting points that "Soon the teenagers who are blogging in their millions about their drunken exploits will join the job market and companies refusing to take them will find it hard to find any recruits at all... Eventually companies will calm down because they will have no choice. In a decade most new hires will have something embarrassing about them on the web, but so too will the new generation of HR managers...

A more unexpected effect of mass [searching for names on Google (oooh, slap on the wrist from Google, Lucy!)] is that it could make executives’ private lives more private. Any chief executive who has a gay lover or irregular sex life is currently treated to a wave of mock shock when such details come out. When we can see photos of almost everyone misbehaving in the past we’ll stop the pretend outrage over the present..."

I wish! Call me a pessimist...

UPDATE (should have included this earlier): A book deal I guess is another possible positive side effect of blogging, though one which I suspect won't apply to the vast majority of us. I'm sure by now most people will have heard about Catherine Sanderson, a British woman, separated with a small daughter, who blogged about her life and loves as an expatriate in Paris working as a secretary for a British firm. She blogged pseudonymously as La Petite Anglaise, finding a huge readership as a kind of "Bridget Jones in Paris". She never named her employers, accountancy firm Dixon Wilson, or even it seems their line of work, but she did post two pics of herself on her blog.

Her employers sacked her in mid 2006 for "gross misconduct", claiming she brought them into disrepute, as the photos of her could have been identified and thus led to them being identified - they alleged (quoting from the Telegraph) "that she had wasted time by blogging from work, that a passage about meeting a lover in a hotel implied that she might have lied about her whereabouts on two half days, and that she had risked sullying the company's reputation by writing about her work." Well, good for her (and bloggers everywhere), she took the brave step of suing them for wrongful dismissal - and not only did she win a year's salary from them in March 2007 (here's another, slightly different, report from the Telegraph), but she also landed herself a 6-figure 2-book deal with Penguin. I think I'd be quite happy to blog under my real identity if anyone were to offer me the same, but somehow I doubt my blog is racy enough! (though I can do racy...). Hmmm, maybe I should be blogging about rather different subjects...

(I believe the above quoted extracts from the Financial Times and Telegraph articles were short enough to be fair dealing and that therefore there should be no copyright issues, but if anyone involved has a problem with that please let me know and I'll delete them.)

Sunday, 3 June 2007

Kent Newsome's swivel feeds: my suggestions





When Kent Newsome blogged his idea of getting recommendations from other bloggers of 5 blogs each to help rebuild his reading list, he included me in the list of bloggers he was asking.

Kent, I'm delighted that you read my blog, and thank you for valuing it enough to want my views. Many thanks also for your link giving, much appreciated! Sorry for the delay, but if it's any consolation I took even longer responding to John Tropea's tag on media consumption diets...

As I said in my "media consumption diet meme" post, I must be one of the few bloggers in technology / internet who doesn't regularly use a feed reader - email alerts somehow feel more manageable to me. What's more, I don't regularly read blogs either - I know, I know, what sacrilege, shock horror! I don't have time to scan loads of feeds, Kent even your list of functional equivalent of news sites seems long to me. Partly it may be because I have to scan through zillions of things for my day job, so looking through feeds after hours feels a bit too much like work to me.

Instead, I generally check various original sources direct e.g. Nokia's press releases, Google's official blogs, Feedburner blog and the like, because a lot of what I write about I base on the primary sources, including testing things for myself (and here's why I prefer to get it straight from the horse's mouth rather than second hand). There are some blogs I'm interested in which I'll dip into from time to time, not necessarily subscribe to, but check out once in a while. Or else I'll research specific issues or problems on Google, and that way I sometimes come across blogs that deal with what I'm researching - but they won't necessarily become blogs I regularly read. The ever increasing list of topics I'd like to blog is long enough already, even with the sources I currently tap; if I started reading lots of other blogs too I'd have to give up my day job, and I can't quite afford to yet! And finally, for a break or light relief I sometimes use Clipmarks or StumbleUpon just to see if something random strikes my fancy or seems worth looking into further.

That said, Kent you mentioned that you read my blog for blogging and technical tips and howtos, and certainly that's become the main focus of my blog (though I do occasionally foray into musings about e.g. the biological origins of racism, or rules of thumb for decision making.) So, here are some general recommendations, restricted to blogging / technology blogs, and bearing in mind that I don't regularly read blogs and I am not going to list anything already on Kent's "keep" list or (I think this makes sense in terms of what you're looking for but please lete me know if I got that wrong) any "official" blogs like the Google blogs which are my main reading fodder:
And Kent, please don't forget to include your own blog (which is also one I dip into for its variety of interesting topics) in the final list /OPML file that you're sharing when you finish this exercise. I look forward to the results!