Wednesday, 8 February 2006

Nokia 7710 upgrade: 4.10.0 firmware upgrade

This post deals with upgrading to the 4.10.0 firmware for the Nokia 7710 smartphone, which I recently did, and it's well worth doing if you still have a previous version of the firmware (the 4.10.0 update is dated 30.09.05 and has been available since late autumn 2005). I've previously reviewed the phone and main pros and cons generally, and I will update that post soon to take account of the new firmware.

How to check your firmware version

Go to the phone and enter *#0000# to check your firmware version and date.

When to upgrade

ASAP! It's well worth updating your firmware, see below, but it'll cost you if you're out of your warranty period, so it's best to do it before your (typically) one year after the date of purchase is up, if possible.

Before you upgrade

Make sure you've backed up your 7710. It gets wiped completely when they "flash" your phone (i.e. update your firmware). I personally find it easiest to backup to MMC card (in the File Manager the Tools, Backup/Restore menu) - and I backup everything including system settings, then copy the files from MMC to my PC for luck.

I'd recommend taking out the MMC and SIM cards (maybe even battery) and just giving them just the bare 7710. Or if you leave stuff in your phone when you hand in your mobile make sure you get a receipt for it.

How and where to upgrade

You can't update the firmware yourself, unfortunately - you have to take it to a Nokia service center. If you're in London, the London Nokia return & repair centers listed include two Carphone Warehouse service centers which can flash your phone on the same day (if you bring the mobile in early enough):
  • 272 - 274 Oxford Street (same side as John Lewis, and before you get to John Lewis from Oxford Circus tube, opens at the weekend and some evenings)
  • 146 Marylebone Road (just by Baker Street tube, open weekdays daytime only).
If you're not in London, find out your nearest UK Nokia service centers (tick only "Return & Repair Centres"), phone them and see if you can find one which will flash the phone the same day and what time you have to drop it off and pick it up by. You may have no choice but to leave your mobile with them, depending, but at least if you've removed your SIM maybe you can use it in a spare phone in the meantime.

Before you leave the service center

Switch on the 7710 and check the upgrade has taken, see above on checking the version of firmware on your 7710. (Obviously if you've left your SIM or MMC in there before, check they're still there and you have the right mobile back!). It's easier to raise any problems while you're still there. But be warned that you'll have to re-calibrate the phone's screen (touch the four dots in turn) and set the date/time etc first, as with a brand new 7710, so best to go pick it up when you're not rushing on to something else after.

After the update

Restore your backup from card or PC. It seems to be OK if you say Yes to overwriting newer system files with older - it didn't affect my firmware. However, oddly enough, though I OK'd all that, my preferences and settings didn't get restored though my data/files did. For instance my ringtone remained the default one, the screen brightness was the default, etc. Maybe I did something wrong for the restore, I don't know. However, my Gmail settings did at least get restored, which saved me some laborious re-inputting.

Also, download the latest manual - the UK site's manual, at the date of this post still doesn't reflect the latest firmware, so you're better off getting the Asian manual which reflects the new firmware.

If you haven't upgraded to the latest version of Nokia PC Suite (PC software as you can tell from the title), then it's worth doing that too - version 6.7 was released in December 2005.

Why upgrade? What's are the differences?

[Updated 25 March 2006:] Being an A type kinda person, as I couldn't find anything else official summarising the changes I did a software comparison of the new manual against the old to find out exactly what the changes are, and more importantly the instructions on the use of the new features - to avoid lengthening this post (and the load time for my main blog page!) I have posted a comparison table with just the key changes in a backdated post: Nokia 7710: 4.0.1 firmware vs. 4.10.0 firmware upgrade. The full comparison table is massive (3 MB).

Here's a summary, based on the helpful My-Symbian forums official log of changes from the 4.01.0 firmware (but edited for organisation etc):
  • Software performance (speed) improvements (Note: Software speeds will vary depending on language variant, number of contacts, images or messages stored, and other factors).
    • Contacts Opening: 19% Improvement.
    • Contact search using Search Field: 43% improvement
    • Opening of Images Application (Time for all thumbnails to display, with 300 images in memory): 58% improvement. (Note: User can now open an image without waiting for all thumbnails to display)
    • Startup of Messaging application: 29% improvement.
    • Opening of received SMS Message: 52% improvement.
    • Opening of received Email Message: 22% improvement.
    • Opening of received MMS Message: 20% improvement.
    • Create SMS Message (Open Message Editor): 40% improvement
    • Create Email Message (Open Message Editor): 40% improvement
    • Create MMS Message (Open Message Editor): 27% improvement
    • Camera ‘Shutter’ activation time reduced from 2.5 seconds to less than 1.0 second.
    • Playlist opening time 75% faster. (Actual time depends on number of tracks)
  • One-handed usage
    • Portrait-mode dialer UI, with contacts list, has been added.
    • One-hand muting (long press of ‘A’ key) has been added.
  • Managing track lists (playlists)
    • The user can now create and edit Track Lists (Playlists) directly in the Music Player.
  • NAM (Nokia Audio Manager) user guidance
    • The User Guide has added sections to help user with copying tracks from a CD, transferring MP3s from a PC and managing playlists. (Previously, NAM user instructions had to be downloaded from web when user installed PC Suite)
  • PC Suite
    • PC Suite is upgraded to version 6.6, with improved usability.
  • Application management
    • A long press of the ‘C’ key will close all applications except the currently used (visible) application. (Previously, long press of ‘C’ key closed all applications).
  • SMS
    • When an SMS is selected but not opened, a window displays the first part (up to 60 characters) of the message. (User can turn SMS preview on/off via Messaging settings)
    • Old SMS messages in the ‘Sent’ box can be automatically deleted at user’s option. Auto-delete options include: User can select maximum number of messages to be kept in ‘sent messages’ box, or the number of days after which messages will be deleted.
  • Web
    • By tap+hold user can activate context-sensitive pop-up menu with following options: Back, Forward, Reload, Stop, Open Web Page,
    • Copy, paste, Full Screen, Enable flash, copy link, open link in new window (options vary, depending on context, ie: some options only available in full-screen mode)
    • Improved usability of web page zooming function. (Use of ‘A’ key brings up menu of zooming options)
    • User option to turn off flash animation
    • The Macromedia Flash function is turned OFF as a default setting, to speed up (and make more reliable) browsing of flash-intensive sites.
    • The user has the option to turn the Flash function on or off within the web page or via settings in the control panel.
    • User option to turn off images
    • The user has the option to have the images in a web page displayed or turned off via tap+hold (or via browser menu), in order to speed up browsing.
  • User customization – wallpaper
    • When an image is open, the user can directly make that image the new wallpaper image. Previously, the user’s only option was to go to Desk/Display/Set background image, and then find the desired image from the list (or thumbnails view) of all images in the Images folder.
    • When setting a selected image as the wallpaper image, the user also has the option of cropping the image.
  • ‘My view’ alternate home page
    • User has option to set the ‘Desk’ icon or key so that alternate taps on the icon or key bring up either the ‘Desk’ view or a user-preselected application. The default setting is to have only the desk view appear when the desk key or icon is selected.
  • ‘Active standby’ alternate home page
    • One of the ‘My View’ options is to have the ‘Active Standby’ page appear with alternate taps of the desk key or icon. The ‘Active Standby’ page features a selection of four user-defined application icons, and displays the currently active profile, date and time on a user-defined background image. The user can also change the active profile directly from the ‘Active Standby’ view.
  • New accessories supported
    • HS-11W Wireless headset
    • HS-21W Clip-on Headset
    • HS-36W Wireless Headset
    • HS-37W Wireless Headset
  • Nokia Music Pack. (Contents include 256 MB MMC, AD-15 Audio Adapter, DD-10 MMC/SD card reader, CA-72U Audio Cable)
  • Mobile TV support
    • Approximately 30-40% improvement to channel opening time.
    • Improved handling of low DVB-H network coverage situations.
    • Mobile TV streaming is suspended when user switches to other application (frees up processor memory for open application).
    • Frame-freezing occurrences reduced.
The key changes in the manual mostly reflect the changelog above. I've not been able to send a text to a contact group (I find you still have to select contacts within a group individually), but otherwise it's fine. For those interested, here's what the new landscape dialling mode looks like, and you get to it by pressing and releasing the top right hard key once, doing that again gets you portrait mode back (in landscape mode, if you've pressed and held the # key to call up the contacts list the keys then work to enter letters as when texting, except they only bring up contact names):

And the "Active Standby" (you can change the wallpaper and the four apps shortcuts but it's little different from a group in Desk):

Further thoughts - mobile TV?

I had thought (see my previous review) that Nokia would abandon the 7710 as it's the first and last series 90 phone, so their bringing out an update was a pleasant surprise - and the speed boosts, while still not quite good enough for me, are a definite improvement, and well worth upgrading your firmware for that alone. (Switching to the voice recorder though is still excruciatingly slow even when it's already open, and crashes don't seem to be any less frequent.) Some people have found that pen input is slower with the 4.10.0 firmware, but personally I've not noticed any difference. The other changes are all for the better.

I suspect the release of the update was driven mainly by the planned use of the 7710, with its lovely screen, for trials of mobile TV, which seems to be increasingly topical lately (e.g. the recent O2 trials in Oxford in September 2005 involved 7710s - see the pic in the BBC report - the timing of the upgrade, including mobile TV enhancements, can't be coincidental surely?). It's a pity then that while the O2 trials indicated there was strong demand, trials by BT and Virgin Mobile suggested there was more demand for digital radio and consumers weren't willing to pay as much for mobile TV as operators wanted - see e.g. the FT report and this summary. Worldwide, at least, it seems there is generally appetite for mobile TV so let's hope that Nokia continue to produce more firmware upgrades for the 7710.

Trivia now - in Hotel Babylon, shown on TV (BBC 1) on Thursday 2 February, I noticed that the Russian billionaire father at one point uses - you got it - a 7710!

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Unknown said...

Hi... thanks for this important post. I am considering buying this phone and was curious about upgrades as many reviews I'd were poor.

Thank you.

Improbulus said...

Thanks for your comment Cacy. Check out my general review of the 7710 itself, in case it helps. I'll be posting more soon on tips etc too.

Devendrasinh Jadeja said...

your review is great.
i m in india and we have a version 5.0 for 7710.
do send your more reviews if possible me via e-mail or something .

Improbulus said...

Thanks for your comment. Version 5.0? Sounds like you're ahead of us there!

I plan to do more reviews. You can subscribe to my feed or get email updates to keep up to date with my new posts - see my sidebar on the right.

Anonymous said...

For those in Singapore: you can get firmware 4.10 by going to nokia service center (in my case suntec city), BANGING the CS table, speak very loud and must look very angry (do not laugh, if possible) - hopefully they will give you. For a very unscrupulous reason they told me that 4.10 is not available in Sgp and they only have 4.58 which "they say" is newer (they will give reason that they can not do downgrade ... what a crap; they've no idea about Asian version and export/intl version). My act there y'day (seen by about 30 nokia's customers) has given me a worth-return of 4.10 installation today (my 7710 is still in their shop at this point in time). Can not wait to get my baby with a new brain ;-)

Anonymous said...

BTW, the 4.58 (ASIAN version) that they have here does not have the same features as the 4.10. The very obvious one, it does not have the portrait mode dialler, which I want most!

Anonymous said...

Since i migrated to 4.10 firmware, I got a problem to use the sending SMS from PCsuite (V6.7). All other functions seem to work normally - only SMS sync and sending got error.

btw, I am using bluetooth with bluesoil driver. It worked perfectly using 4.01 firmware.

Anybody got the same problem here?
Another thing I notice there is a new option to synchronize under SYNC application -> setting -> data tab (beside contacts and calendar) which is SMS messages; but unfortunately I can not enable it (it will always disable itself) - could it be b'cos of this? very likely huh?

Appreciate for any thoughts - SGP

Improbulus said...

Thanks for the info on Singapore. Hope you got the proper 4.10 upgrade when you picked up your phone!

SGP - sorry I can't help, I don't use PCSuite to send SMS. Have you tried uninstalling and reinstalling PC Suite? I don't use the synchronise function either.

If anyone else has any ideas please do say.

rishi said...

hi there, i jus got myself updated with this new firmware, same as wat u tellin in ur blog..but the thing is, im not been able to get the dialing mode in a vertical way, like the way u showin in ur blog, its the same old phone dialer..plss leme nw abt the same..thanks..

Improbulus said...

Rishi, you just press and release the top right hand hard key once to change to portrait mode, then again to change back to landscape mode. I've edited my post to spell that out. Hope that works for you.

Anonymous said...

guys i just found how i can restore my documents and calender notes.

solving the problem.

for those who have upgraded very old versions to very new version ( like me, i upgraded from version 2.0 to 4.10! wow! nobody can be more happier than me right now, its like upgrading your pc pentium 2 to pentium 4. see what i mean?)

the problem i recovered is i cannot restore old versions to new worsion backups 'example contacts, profiles, themes, etc.'

but somehow i have found a way to recover documents and calender notes!

first of all this is not hard, don't think of not upgrading your phone version because you fear you will lost all your documents or calender notes. upgrading your phone is the best thing you can do as a phone user.
( read my comparison posted few days ago about the difference once upgraded )

way no 1.
before you format your phone, makesure you copy all your documents into your memory card, your images, your ringtones.
then after you upgraded your firmware ( that requires you to format your phone ),drag those files inside your memory card back to your internal memory. sound easy for frequent file transfering guys.

way 2 ( if all you know is backup/restore your mobile phone.)
1. backup your phone by going to desk/tools/backup .
2. remove your memory card.
3. upgrade your firmware ( possibly handing your phone to the phone service)
4. After upgrading, make sure they install the correct version you asked for, to do that dial *#0000# (it will show you your current version )
5. install 'powerfile' ( you can crack it later ) and make sure in settings set 'view system folder'
6. inside powerfile open your 'backup' folder in your memory card root folder.
7. search and copy 'mydocs' folder and replace it in c:/system/mydocs
8. if it asked you whether you want to replace the file mydocs, click 'yes'
9. then go back into backup folder and copy and replace the 'calender icon' inside the 'data' folder, to c:/system/Data.
10. restart your phone and 'viola' there you go. phone is just like new, with old data.
( actually its better to set powerfile to two panel view, so you can just drag and drop )

thwallochi = the wall of china

Improbulus said...

Ta anon, that looks really helpful. :)

Anonymous said...

I'm located in Florida. How can I update the firmware from here?

mohammad said...

hi i am located in jordan - amman how can i update my nokia7710 phone ??

plz if any one know that call me or send me email


mohammad said...

hi i am located in jordan - amman how can i update my nokia7710 phone ??

plz if any one know that call me or send me email


Improbulus said...

As mentioned in my post, you can't update the firmware yourself, you have to go to a Nokia service center - contact Nokia to find one near you.

Anonymous said...

I've just taken my 7710 into Carphone Warehouse to get upgraded ... they screwed it up, now the phone doesn't turn on at all and they have to send it back to Nokia!


Improbulus said...

Anon, what a shame. Hope you backed it up first though, at least? And hope you don't have to wait too long to get it back.

Anonymous said...

where can i find that new firmware on the web cause i can't find it any where even on nokia website ?? pls reply me on

Improbulus said...

While you can now upgrade Nokia firmware online or over the air for certain models, unfortunately the 7710 isn't on the list and I suspect it will never be as Nokia have discontinued development on its OS.

You'll have to take it in to a local Nokia Service Center to get it upgraded and if you're beyond your 1-year guarantee period you'll have to pay for it, I'm afraid.

Anonymous said...

hi ,
iam from india & i want to get my 7710 update . idont want to change my 7710 thats why i want to upgrade .please help me & mail me on

sonurajathestar said...

i m sonu raja i have a nokia 7710 mobile . but i m not use this mobile bcoz ther was network problm in my mobile phone. can u help me ????
my e-mail id -,